Frequently Asked Questions

Q: How long will it take to get an approval for the application?
A: Approval for an application can take anywhere from 2-4 days if we have all the supporting documentation that is needed for the application. There is a list in the application that clearly outlines all of the required supporting documentation.

Q: Do I need a co-signer?
A: In some cases, the answer is yes, you will require a co-signer. If you are a student or have no rental history, a co-signer will be required.

Q: Do you do a credit check?
A: In some cases, yes, we do perform a credit check. Will you be denied based on poor credit? Not necessarily. Sammy and Sons Ltd. is committed to working through the application on an individual basis.

Q: What if I outgrow my apartment, can I move to another one that you own?
A: If you outgrow your apartment and decide that you need to move you would need to give your 60 day notice in writing on the 1st of the month. If the 1st is on a weekend or holiday, you must ensure it is received by Sammy and Sons Ltd prior to the weekend/holiday. Depending on available apartments at that time, we could discuss if we had other options for you.

Q: Who do I contact for maintenance issues?
A: You can submit a maintenance request form as a tab on our website or call 705-875-7003 and let us know what needs to be fixed. We need to be made aware if we are granted access to the unit should you not be home when we arrive.

Q: How long does it take for maintenance to be completed if I call in an issue?
A: Depending on the importance or severity of the call, maintenance can take anywhere from 1- 3 days. IF IT IS AN EMERGENCY we will respond right away.

Q: What if we have an emergency at night or on a weekend?
A: We have a local answering service that takes all of our after hours and weekend/Holiday calls. If any of the calls are of an urgent matter, our employees are contacted accordingly.

Q: Who do I contact for maintenance issues?
A: You should call the office during business hours Monday to Friday, 9am to 5pm at 705-875-7003.  For emergencies (Fire, Flood or Electrical) please call the after hours service at 705-745-5277 and they will contact the ON CALL staff.

Q: How do you work with the Landlord and Tenant Act?
A: We are committed to adhering to the Landlord and Tenant Act which dictates the relationship between us and our residential tenants. We believe that this set of rules govern the relationship and bring professionalism to being a landlord. If we do not know the answer to an inquiry about your tenancy, we will be sure to consult the act. Subsequently, we have written our lease to coincide with the rules outlined within the act. We do not negotiate the rules at any point.

If you have a question that we have not addressed, please do not hesitate to email us or call us at 705-875-7003.